January 30th, 2003

Dear $firstname:

I noticed that you joined eHarmony lately but did not contact the matches we found for you. I would like to understand why.

I know from personal experience that eHarmony works for the people who give it a chance. I'm writing to ask you to answer a brief survey about your eHarmony experience. The survey is completely anonymous and you are not required to enter your name or your email address. It will take no more than 5 minutes to complete, and can be done on a web page on our site:

http://www.eharmony.com/survey1/

(If the above link does not appear "clickable", please use this link: eHarmony Survey.

If you have any questions about the survey - before or after taking it - please feel free to email me at survey@eHarmony.com.

Thanks in advance! Greg Forgatch -- CEO EHarmony.com ceo@eharmony.com