YOU RECENTLY JOINED EHARMONY and completed our personality survey. But somewhere between taking the first step of finishing the survey and the next step of communicating with potential matches, we lost you! We are genuinely curious to find out why. This quick survey will help us understand what is working and what is not. We value your opinion and thank you in advance for helping us out.

1. Why did you join eHarmony? Choose the reason that most closely matches your intention. Choose one:
   I was genuinely interested in finding someone compatible to date.
   I was not sure I was ready for a relationship but wanted to try it out.
   I joined on a whim but never really intended to find matches.
   Other, please specify...
   

2. How well do you think the survey captured your personality? Choose one:
   Perfectly
   Very Well
   Just OK
   Not Very Well
   Poorly
   

3. We identified potential matches for you during your membership, but you did not initiate contact or respond to requests for communication. Why? Choose all that apply:
   None of the matches looked interesting enough.
   I just didn't have time.
   I wanted to do it, but just felt a little to scared or weird about it.
   I tried to do it but couldn't remember my password or had unresolved technical issues.
   I met someone else and didn't need eHarmony's services.
   The cost of the service was too high for me.
   I don't have a credit card and couldn't use your service.
   The whole process really turned me off
   Other, please specify...
   

4. Our service plans start at $39.95 a month (with discounts for buying for a longer term). Which statement below most closely matches how you feel about our pricing? Choose one:
   The price is just right. The service is worth it!
   The price seems a little high, but I'd pay it if the circumstances were right!
   The price is too high for what you provide.
   I would never pay that much for a dating service, regardless of the results.
   Other, please specify...
   

5. Is there anything else you can tell us about your experience on eHarmony? We want to hear positives and negatives.
   
   

6. Would you be interested in trying our service again? You will have to start over, but we will give you a free 30 days service as our way of thanking you for taking this survey. If you say yes, you will need to enter your email address below so we can send you information on how to get your free trial. Choose one:
   Yes. Send me information on how to get a free 30 day trial
   (provide email address here):
   No thanks.
   

The eHarmony Team